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We endeavour to dispatch all products ordered within 3 working days after the order has been placed and payment has cleared. You will receive a shipping confirmation email with a tracking number once your package is in transit. You can also login to your Pure Apparel account to view your tracking number. Delivery usually takes about 3-7 working days, depending on the destination.
Signature confirmation is required by our courier on delivering the package. If you miss our courier’s delivery, they will leave you their contact information. Please arrange with our courier to schedule another delivery time. If our courier is unable to deliver your package 3 times, the package may be returned to us. Once your package is sent back to us we will cancel your order and we will deduct any shipping cost paid to return the package and refund the remaining credit to the original credit card that was used for the purchase.
All orders must be signed for at
Pure Apparel is not responsible for any delay in the delivery caused by circumstances beyond our control. You should contact us if you have not received your package within 20 days of placing your order and we shall try to help locate your package. If your package is being held by local customs
If the package is lost during transit we will send out a replacement as soon as possible (subject to stock availability). We are not responsible for any packages that are lost, damaged or stolen after delivery.
We charge shipping based on a flat rate, please see below shipping table for details:
|Regions||Purchase Quantity||Flat Rate|
|Hong Kong||1-5 pieces||US $10|
All Shipping Regions
|1-4 pieces||US $20|
|5-7 pieces||US $30|
|8+ pieces||US $40
TAXES & DUTIES
Please note that the price of your order and the shipping charges do not include customs duties and taxies. If your parcel incurs these customs clearance, these additional charges shall be borne by you. Customs policies vary from region to region and we suggest you to check with your local customs office for further information.